The Post Office is in trouble?

http://news.yahoo.com/s/ap/20090325/ap_on_go_ot/postal_woes

Gee, I can’t understand why the United States Post Office would be in trouble?  Maybe it’s because they operated for ages with crappy customer service and crappy service in general and never changed their ways or got with the times?  Why would anyone use the USPS when they could use UPS and track their package every step of the way?  Why would anyone stand in line for an hour at the Post Office to get to the counter and have to deal with an employee that is rude and has no knowledge about anything?  Sometimes I am forced to use the USPS and I hate it when I have to do so.  Packages come up missing and when you call them they have no lcue where the package is so they have to investigate which takes a month and they never find it anyway.  The USPS day’s are numbered.  Without stepping up their technology to be able to compete with the big dogs they may as well step aside.  Does anyone write letters anymore to put into the mail?  Isn’t email so much faster and easier?  I can even get a confirmation as soon as the email is opened and I don’t have to wonder if it got lost or read.    No wonder they are failing!  If they want to play they need to bump up their customer service levels, bump up their technology and start competing with the big guys.